Frequently Asked Questions
Everything you need to know about BLUETTI portable power and service.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payments via PayPal and Affirm financing options.
How long does shipping take for power stations?
Orders are typically processed within 1-2 business days. Ground shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do BLUETTI products come with a warranty?
Yes, most of our portable power stations and solar panels come with a standard 2-year to 5-year warranty depending on the specific model and battery chemistry.
Can I use my power station while it is charging?
Yes, BLUETTI power stations support pass-through charging, allowing you to power your devices while the unit is simultaneously being recharged via AC, solar, or car input.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.